Refund policy

RETURNS & REFUND POLICY

(1) Skilled Distribution will not accept the return of the goods delivered to you if the goods delivered have been accepted or deemed accepted by you or you wish to change your mind and cancel the order, unless we choose to do so in our sole discretion.

(2) If we do accept a return of the goods, you must arrange return of the goods, at your cost and risk, to our nominated returns depot or store, and you agree to return the goods in their original condition, in their original unopened and sealed packaging, accompanied by the original order receipt or another form of proof of purchase (as approved by us).

(3) You also agree that we are entitled to deduct from any refund of any payment made by you, the cost of the original delivery and an amount that we reasonably believe reflects the loss to us in accepting the cancellation, including any storage costs and any mark down of the price of the goods. In the case of goods which were not in-stock at the time of order, and were required to be ordered-in, you agree that the Deposit amount is forfeited to us on account of these costs.

(4) Skilled Distribution do not offer exchange or credit note on custom made goods unless the item is faulty, significantly different from what was shown to you at the time of your order, or in breach of manufacturer’s warranties or where otherwise required by law.